Privacy Policy

Privacy Policy

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

  1. Who we are

This application (hereafter referred to as the “App”) is operated by City Escape Games Limited (“we, us or our”).

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as data controller of that personal information for the purposes of those laws.

The App may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  1. Our collection and use of your personal information

We collect personal information about you when you access the App, download the App, book services through the App, contact us, complete surveys and send us feedback.

We mainly collect this personal information from you when you give it to us directly, but we may also source it from other sources if it is legal to do so. We may also collect your personal information indirectly (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, address and contact details (including phone number and email address)
  • date of birth
  • your account details, such as username, login details
  • details of any feedback you give us by phone, email, post or via social media

We use this personal information to:

  • create and manage your account with us
  • verify your identity
  • provide services to you
  • contact you
  • notify you of any changes to our services that may affect you

The App is not intended for use by children and we do not knowingly collect or use personal information relating to children.

  1. Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
  1. Who we share your personal information with

We will share your name and contact details with operators who host games on our App.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

  1. Whether information has to be provided by you, and if so why

We require you to provide your name, date of birth and contact details to set up your account in order to take part in a game. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

  1. Transfer of your information out of the UK and EEA

We may transfer your personal information outside the UK to the European Economic Area. We may also transfer your information to countries outside the United Kingdom (UK) and European Economic Area (EEA). Such countries do not have the same data protection laws as the UK and EEA, but we will always take reasonable steps to make sure that it is protected in line with UK law.

If you would like further information please contact us (see ‘How to contact us’ below).

  1. How long we keep your information for

We will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.

  1. Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. It helps us to improve how our website operates.

For further information on cookies, our use, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.

  1. Marketing

Where we have your consent or it is in our legitimate interests to do so, we would like to send you marketing emails and texts about our services which may be of interest to you.

If you no longer want to receive marketing material, you can unsubscribe at any time by contacting us using our contact details below, or using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

  1. Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please email, call or write to us using the contact details below.

  1. Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

  1. How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at

  1. Changes to this website privacy policy

This website privacy policy was last updated on 22nd March 2021.

We may change this website privacy policy from time to time. Any updates will take effect as soon as they are posted on our website.

14. How to contact us

If you have any questions about this privacy notice or the information, we hold about you, please send an email to

15. How to contact us

You can delete your account anytime from within the app:

1. Navigate to Account
2. Click 'Delete Account'
3. Confirm