End User Agreement




Who we are and what this agreement does

We CITY ESCAPE GAMES LTD of International House, Nile Street, London, England, N1 7SR license you to use this version and any later version of our application Roamr (App) as permitted in these terms.

Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://roamr.co.uk/pages/privacy-policy and it is important that you read that information.

App store’s terms also apply

The ways in which you can use the App may also be controlled by the rules and policies of the app store you used to download the App. The app store’s rules and policies may sometimes apply instead of these terms where there are differences between the two.

Operating system requirements

This app requires a mobile or handheld device with enough memory, the latest version of its operating system, and a consistent and good quality mobile data connection.

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or have any problems using it please email us at contact@roamr.co.uk.

Contacting us (including with complaints). If you think the App is faulty or wish to contact us for any other reason please email our customer service team at contact@roamr.co.uk.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

  • download a copy of the App and use it for your personal purposes only.
  • receive and use any free supplementary software code or update of the App (including new versions, upgrades, functionality improvements, patches, and bug fixes) as we may provide to you.

You must be 18 to accept these terms and use the App.

We are giving you personally the right to use the App. If you sell any device on which the App is installed, you must remove the App from it. You may not transfer the App to someone else.

Use of the App requires registration. In order register to the App you must:

  • be 18 years of age or over.
  • complete our registration procedure (which will involve providing us with your personal information).

You are responsible for making sure that your password and any other account details are kept secure and confidential. If we have reason to believe there is likely to be a breach of security or misuse of the App through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. Our updated terms will be displayed on the App and by continuing to use and access the App following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

Update to the App

From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.


While we try to make sure that the App is available for your use, we do not promise that the App will be available at all times or that your use of the App will be uninterrupted. We may suspend or terminate access or operation of the App at any time as we see fit.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We are not responsible for other websites you link to

The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites.

For example, we integrate Shopify to our App and you can use it to buy your game experience. Shopify is a separate platform and we do not have any control over it or how it uses your data. You should read and understand Shopify’s terms of use and privacy notice when using Shopify. The same applies to any other websites or services that we may link to or integrate into the App.

Licence restrictions

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person;
  • not copy, translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things;
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

Acceptable use restrictions

You must:

  • not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App, including by the submission of any material (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, illegal, offensive or otherwise objectionable in relation to your use of the App;
  • not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not intercept, collect or harvest any information or data from our systems.

Intellectual property rights

All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App other than the right to use them in accordance with these terms.

Our right to use your content

You grant us an irrevocable, royalty-free, worldwide, perpetual licence to copy and reproduce (in any format) all content (photos, reviews, other media) that you upload to your account or send or receive through the App, for our marketing and promotions purposes, including to send you personalised messages about your use of the App and to tag your user name in social media posts with other user content.

Safe use

While you are using our App, you must pay close attention to everything around you, and play and communicate safely.

While using the App, you must maintain safe and appropriate contact with other players and other people in the real world. You must not trespass, or attempt to gain or gain access to any property or location where you do not have a right or permission to be, and must not engage in any activity that may result in injury, death, property damage, nuisance, or liability of any kind. You must not harass threaten or otherwise violate the rights of others.

In particular, we are not responsible for checking whether you have the necessary permission to access any particular areas while using the App and it is always your responsibility to check that you can lawfully access any areas or sights that you are asked to go to. If in doubt, speak to the operator about their route or game.

We are not responsible for any fines, penalties, convictions, charges, or any other kind of liability arising from your behaviour while using the App. If you have a dispute with any third party relating to your use of App, you release us and all of our officers, directors, agents, and employees) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App. The App is provided for general information and entertainment purposes only. It does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App. We make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.

We are not responsible for events outside our control. If our provision of the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

We may end your rights to use the App if you break these terms

We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so. If we end your rights to use the App we may remotely revoke your access to the App.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.